Shipping Policy
Shipping Policy
At Sway, we’re committed to delivering your products swiftly and securely across Australia. Our products are shipped from our fulfilment centre in Sydney, and we offer flexible shipping options to meet your needs.
Order Processing
- Processing Time: Orders placed before 2 PM AEST on business days will be processed and shipped the same day. Orders placed after 2 PM, on weekends, or public holidays will be processed the next business day.
- Order Confirmation: Once your order is confirmed, you’ll receive a confirmation email with order details and estimated delivery time.
Shipping Rates
Cost
Delivery is $9.90 anywhere in Australia (excluding NT)
Free delivery with 100+ Orders and 2 months Subscriptions( excluding NT).
Delivery Locations
We deliver to residential and business addresses Australia-wide. For remote or rural areas, please allow additional time for delivery.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can use this to track your order through our courier’s website.
Shipping Issues
If you experience any issues with your shipment, such as a delay or delivery to an incorrect address, please contact us at hello@swayvitamins.com. We’ll work with our shipping partners to resolve the issue promptly.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate when placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout.
Shipping Delays
While we strive to meet all delivery estimates, unforeseen circumstances such as severe weather or disruptions may cause delays. If your package is delayed, please reach out to our customer service team for assistance.
Contact Us
For questions or concerns about your shipment, please contact us at hello@swayvitamins.com